I worked with Caroline on many complex employee relations issues. Caroline joined Essex County Fire and Rescue Service at a time of significant challenge and transformation. She hit the ground running and quickly reviewed her business area and identified what was needed in respect to a redesign of her team’s structure to help deliver the changes necessary and expected by the Service. Caroline, in addition to being the lead HR professional, also supported the Service in the management of a number of high profile employment cases of which, with her professional support, confidence and dedication, were resolved. Caroline is a determined, pragmatic and empathetic HR professional. She also comes with a sense of humour – which she exhibits even when under pressure – and an ability to work well in a team providing practical support and guidance where needed.