Essex County Fire and Rescue Service

I worked with Caroline on many complex employee relations issues. Caroline joined Essex County Fire and Rescue Service at a time of significant challenge and transformation. She hit the ground running and quickly reviewed her business area and identified what was needed in respect to a redesign of her team’s structure to help deliver the changes necessary and expected by the Service. Caroline, in addition to being the lead HR professional, also supported the Service in the management of a number of high profile employment cases of which, with her professional support, confidence and dedication, were resolved. Caroline is a determined, pragmatic and empathetic HR professional. She also comes with a sense of humour – which she exhibits even when under pressure – and an ability to work well in a team providing practical support and guidance where needed.

Roy D J Carter

Jack Brand Ltd

As a medium-sized, family-run, poultry processing facility, we have a large number of staff and handle a significant turnover, but the management team is very small. We all “wear several hats” and our days are never the same twice! The staff issues thrown at us are multi-faceted and the pressure of running a production line means we are always up against it. As such, Caroline provides us with an invaluable sounding board. She is the calm voice of reason and a really useful unbiased professional to turn to. Her attitude is to keep it simple and non-confrontational (as it should be – even when we’re tearing our hair out!) and if she is not immediately available to help, she will give a reliable timeframe as to when she can, in which case if it cannot wait, we are free to do something different if necessary. Caroline is entirely trustworthy and frank, which we appreciate, and it would be difficult to replace her.

Alison Brand

Randall & Quilter Investment Holdings Ltd

am pleased to recommend HR Solutions Team, who I engaged as Interim Group Head of HR managing the HR team for a period of 2 years through a period of change. I would without reservation engage Caroline and the team to provide consultative leadership in all HR disciplines. They provide expert leadership working with me as the senior executive of HR at the R&Q in the development of a strategic plans and providing me with the necessary expertise I needed to help deliver them. Caroline and the team worked together to bring different skills on projects which included TUPE and high level complex employment issues, they have demonstrated high quality work, professionalism and sound advice which have been validated by the stakeholders within the business who all valued the knowledge, the experience and the straightforward style that is their DNA.

Alan Quilter

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